Creative Agency
+44 20 8972 9700
Brand · Print · Digital

The Set Up is 100% committed to protecting and respecting the privacy of our customers and website visitors. Below we have set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Privacy Policy

Under the EU’s General Data Protection Regulation (GDPR), the data controller is The Set Up and the data protection act information officer is Richard Curtis. Any questions, comments and requests regarding this privacy policy should be addressed to Richard Curtis.

How we may collect information from you:

This may be collected when your details are entered in our online enquiry form, or our newsletter sign up form on the website. Occasionally if we run any competitions we will also collect voluntary information from you in this manner. Alternatively, if you have sent an e-mail, letter or called us and communicated your information this may also be stored.

Where is my data stored:

The data that we collect from you may be stored on our internal systems and on our Customer relationship management system (CRM). We will take all steps we consider necessary to ensure that your data is treated securely and in accordance with this privacy policy and GDPR, using passwords and encryption. However, due to the very nature of the internet, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website Any transmission is at your own risk.

How we use the information collected:

We will only use your information for legitimate business purposes, including some or all of the following:

  • To provide you with the information, customer service and services that you request from us.
  • To administer any promotion or competition that you enter.
  • To invite to any future events The Set Up may hold.
  • To provide you with information about goods and services that are similar to those you have already purchases or enquired about.

Marketing Activities

We may send occasional marketing communications such as newsletters, offers, event invitations and other promotional material. You will always have the option to amend your preferences or to unsubscribe.

Will The Set Up share my data with anyone else?

The set Up does not sell or share your information to any third parties. When an enquiry form is submitted through our website, it is sent to the relevant e-mail address at The Set Up.

Accessing links from our website:

Our site contains links to and from the websites of our clients, partner networks, affiliates and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies. We do not accept any responsibility or liability for these policies or the content or operation of these websites. Please check these policies and the terms of the websites before you submit any personal data to these websites.

Access to information

At your request, The Set Up can confirm what information we hold about you and how it is processed. If The Set Up does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data.
  • The purpose of processing as well as the legal basis of processing.
  • If the processing is based on the legitimate interests of The Set Up or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • The source of personal data if it wasn’t collected directly from you.

You must provide any of the following forms of ID to access the information:

  • Passport
  • Driving License
  • Birth Certificate
  • Utility Bill for the last 3 months

If you wish to access any details we hold about you, please contact

Changes to our Privacy Policy

Any future changes we make to our Privacy Policy will be updated on this page. This was last updated on Monday 21st May 2018.

Data Protection Officer / GDPR Owner Contact Details:

The Set Up
34 High Street
Thames Ditton
United Kingdom

+44 (0) 20 8972 9700